• medudoc's approach to creating patient-centred content with high medical accuracy.

  • We deliver complex medical content that also meets the psychological needs of the patient prior to their procedure.

    1. Research and selection of relevant content

    Through research and in collaboration with doctors of the respective specialities our medical education team gathers detailed information around the medical procedure and everything it entails:
    • preoperative instructions 
    • surgical techniques 
    • postoperative risks etc. 
    The information is condensed and rephrased to fit the purpose of educating patients on a level that requires no preliminary medical knowledge.

    2. The right balance of details

    Not only does it matter what is communicated to a patient, it also matters how this is done.
    medudoc explains surgical procedures and associated risks in a comprehensible manner which balances the necessary degree of detail on the one hand and required abstraction on the other hand. 
    This ensures that patients are well informed and educated rather than anxious and unsettled after the informed consent process.

    3. Bridging the gap of unmet visualisation needs

    Real-life videos of surgical procedures can be highly anxiety inducing for someone outside the medical field and potentially even cause patients to change their minds about a surgical course of treatment.
    On the other hand, education materials like drawings and comic-like illustrations, which are commonly used at clinics, are often over-simplified or reductive and therefore inadequate for comprehensive patient education.
    At medudoc we haven chosen the holistic approach of taking both physiological as well as psychological factors into account when creating patient education content. This is what sets medudoc apart.
  • Patient empowerment constitutes one of our core values .

    We believe that comprehensive patient education should not only cover information about the medical condition and respective treatment but also encompass important aspects of the patient journey.

  • medudoc's holistic approach manifests in the incorporation of the patient journey.

    Patients in need of surgery are in a vulnerable position, not only physically but also psychologically. Many patients are anxious and worried during the time leading up to their operation.

     

    Smooth clinic processes can largely shape a patient's hospital experience, ultimately impacting patient's well-being.

     

    medudoc videos can be adjusted to contain specific information on pre- or postoperative instructions, processes during the hospital stay and how to prepare and contribute as a patient.

     

    If any aspects of the patient journey are irrelevant in the individual case of a certain patient, the consulting physician can simply deselect and therefore exclude those segments from the video, hence, curating a highly personalised and precise education video.

  • We take an agile approach to service and content development to ensure continuous improvement and adaption of our solution.

    Through multiple feedback loops with collaborating health care providers, doctors using the platform and patients at the receiving end of the education process, data are gathered and analysed. Gained insights are then incorporated in our proceedings.

  • When surveying patients regarding their experience with medudoc we put an emphasis on the following dependent variables as quality indicators:

    • Objective Comprehension: A knowledge questionnaire is set up specifically for each procedure to measure patients' knowledge acquisition.
    • Subjective Comprehension: Patients are asked to rate their subjective information retention since we believe that this will impact their overall informed consent experience and satisfaction with the received education.
    • Understandability: More peripheral aspects of the video such as clarity and information density are inquired.
    • Style: Visual aspects and perceived professionalism, specifically pertaining to the the audiovisual video format, are covered.
    • Satisfaction: Overall satisfaction with medudoc and video-based education lie at the focus of this survey section.

  • Part of our medical validation process are in-depth expert interviews with independent doctors from different clinics.

    This ensures that the content is as generally applicable as possible while staying adaptable to individual requirements and points of divergence.

     

    We gather feedback in the areas of:

    • General feedback on the user interface 
    • Usability of our medudoc app 
    • Medical accuracy 
    • Correct depiction of clinical workflows, roles or locations

  • Discover our videos

    Anaesthesia

    General Surgery

    Neurosurgery

    Radio-Oncology

    Orthopaedics

    Obstetrics

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    This disclosure (at the same time identification of provider according to § 5 TMG and § 55, 2 RStV) applies to all websites and social media appearances of medudoc GmbH.
    
    Legal Disclosure
    Company Information
    medudoc GmbH
    
    Company registered in: Lucerne, Switzerland
    Register Number: CH-170.4.014.372-4
    Register Court: Lucerne, Switzerland
    VAT identification: CHE-466.816.477
    
    Company Office Germany:
    medudoc education GmbH
    HRB 219035 B
    Register Court: Amtsgericht Charlottenburg, Berlin, Germany
    Rheinsberger Strasse 76
    10115 Berlin, Germany
    
    Represented by: Dennis Beyer, Sonja Brei
    
    Contact Information
    Telephone: +4915121203524
    E-Mail: info@medudoc.com
    Internet address: www.medudoc.com
    
    Disclaimer
    Accountability for content
    The contents of our pages have been created with the utmost care. However, we cannot guarantee the contents' accuracy, completeness or timeliness. According to statutory provisions, we are furthermore responsible for our own content on these web pages. In this matter, please note that we are not obliged to monitor the transmitted or saved information of third parties, or investigate circumstances pointing to illegal activity. Our obligations to remove or block the use of information under generally applicable laws remain unaffected by this as per § 8 to 10 of the Telemediengesetz (TMG).
    
    Accountability for links
    Responsibility for the content of external links (to web pages of third parties) lies solely with the operators of the linked pages. No violations were evident to us at the time of linking. Should any legal infringement become known to us, we will remove the respective link immediately.
    
    Copyright
    Our internet pages and the content are subject to German copyright law. Unless expressly permitted by law, every form of utilizing, reproducing or processing works subject to copyright protection on our web pages requires the prior consent of the respective owner of the rights. Individual reproductions of a work are allowed for private use. The materials from these pages are copyrighted and any unauthorized use may violate copyright laws.
    
    Online dispute resolution platform and consumer dispute resolution
    The European Commission provides a platform for online dispute resolution, which you can reach at http://ec.europa.eu/consumers/odr. Our email address can be found in our imprint. We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
    
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     Privacy Policy for medudoc GmbH and all its affiliates.
    
    At medudoc, accessible from https://www.medudoc.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by medudoc and how we use it.
    
    If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. 
    
     General Data Protection Regulation (GDPR) 
    We are a Data Controller of your information.
     
    medudoc GmbH legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:
     
         medudoc GmbH needs to perform a contract with you 
         You have given medudoc GmbH permission to do so 
         Processing your personal information is in medudoc GmbH legitimate interests 
         medudoc GmbH needs to comply with the law 
     
      
    medudoc GmbH will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
    
    If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.
    
    In certain circumstances, you have the following data protection rights:
     
         The right to access, update or to delete the information we have on you. 
         The right of rectification.  
         The right to object. 
         The right of restriction. 
         The right to data portability 
         The right to withdraw consent 
     
    
     Log Files 
    
    medudoc follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
    
     Cookies and Web Beacons 
    
    Like any other website, medudoc uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
    
    For more general information on cookies, please read "What Are Cookies".
    
    
    
     Privacy Policies 
    
    You may consult this list to find the Privacy Policy for each of the advertising partners of medudoc.
    
    Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on medudoc, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
    
    Note that medudoc has no access to or control over these cookies that are used by third-party advertisers.
    
     Third Party Privacy Policies 
    
    medudoc's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
    
    You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
    
     Children's Information 
    
    Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
    
    medudoc does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
    
     Online Privacy Policy Only 
    
    Our Privacy Policy created at GDPRPrivacyPolicy.net) applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in medudoc. This policy is not applicable to any information collected offline or via channels other than this website.
    
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    By using our website, you hereby consent to our Privacy Policy and agree to its terms.